Contact info
Croffers, turisticka agencija, vl. Sanja MarićJurja Matijevića 17, Hvar
OIB: 89542865131
Welcome to the official Terms and Conditions for Hvar Luxury Villas and Apartments. This document outlines the terms governing your use of our application and services for booking luxury accommodations in Hvar, Croatia. Our terms cover the booking process, cancellation policies, user responsibilities, and other important information to ensure a smooth and enjoyable experience. Please read these terms carefully before using our services.
Last Updated: March 5, 2025
These Terms and Conditions ("Terms") govern your use of the Hvar Luxury Villas and Apartments application ("App") and all related services provided by Croffers, turisticka agencija, vl. Sanja Marić ("we", "us", or "our"), a company registered in Croatia under registration number OIB: 89542865131, with its registered office at Jurja Matijevića 17, Hvar.
By downloading, accessing, or using our App, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our App.
You must be at least 18 years old and capable of forming a legally binding contract to use our App. If you are using our App on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
To use certain features of our App, you may need to register for an account. When registering, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree not to:
Our App facilitates Bookings between Guests and Hosts. We reserve the right to refuse any Booking request at our discretion.
A Booking is not confirmed until you receive a booking confirmation from us and the Host has accepted your request.
All prices displayed on our App are in Euros (EUR) and include applicable VAT (Value Added Tax) as required by Croatian law. We may charge service fees for Bookings made through our App, which will be clearly displayed before you confirm your Booking.
Payment for Bookings must be made through our App using the available payment methods. You agree to pay all fees and charges associated with your Booking.
Some Accommodations may require a security deposit, which will be clearly indicated in the Accommodation listing. The Host is responsible for managing security deposits according to their own terms.
Each Accommodation may have different cancellation policies, which will be clearly displayed on the Accommodation listing before you make a Booking. Please review these policies carefully before confirming your Booking.
Refunds are processed according to the applicable cancellation policy. We reserve the right to deduct any service fees from refunds as permitted by law.
Neither we nor the Hosts shall be liable for any failure or delay in performing obligations if caused by circumstances beyond reasonable control, including but not limited to natural disasters, government actions, terrorism, or pandemics.
You agree to comply with any house rules specified for the Accommodation.
You agree to treat the Accommodation with respect and leave it in the condition you found it.
You agree to provide accurate information when making a Booking, including the number of guests and purpose of stay.
You agree to communicate responsibly and respectfully with Hosts and our customer service team.
All content, design, graphics, compilation, magnetic translation, digital conversion, and other matters related to our App are protected under applicable copyright, trademark, and other proprietary rights. The copying, redistribution, use, or publication of any such content or any part of our App is strictly prohibited without our express permission.
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our App for personal, non-commercial purposes in accordance with these Terms.
By submitting reviews, comments, or other content to our App, you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
While we make reasonable efforts to ensure that the information on our App is accurate, we do not guarantee the accuracy, completeness, or reliability of any content. The decision to book an Accommodation is ultimately your responsibility.
Our App may contain links to third-party websites or services. We are not responsible for the content or practices of these third parties, and you access them at your own risk.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our App.
Our App is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
You agree to indemnify, defend, and hold harmless us, our affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your account.
These Terms shall be governed by and construed in accordance with the laws of Croatia, without regard to its conflict of law provisions.
Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of Croatia, and you consent to the personal jurisdiction of such courts.
In accordance with the EU Online Dispute Resolution (ODR) Regulation, EU consumers can use the online dispute resolution platform established by the European Commission to resolve disputes regarding online purchases. The platform is available at http://ec.europa.eu/consumers/odr/.
We reserve the right to modify these Terms at any time. We will provide notice of any material changes by updating the "Last Updated" date at the top of these Terms. Your continued use of our App after such changes constitutes your acceptance of the new Terms.
We may terminate or suspend your access to our App immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms. Upon termination, your right to use our App will immediately cease.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of our App.
If you have any questions about these Terms, please contact us at:
Croffers, turisticka agencija, vl. Sanja Marić
Jurja Matijevića 17, Hvar
Email: [email protected]
Phone: +385 97 675 0979
Each property has its own cancellation policy that's clearly displayed on the listing page. Refunds are processed according to these policies. Please review the cancellation policy carefully before booking.
We accept various payment methods through our secure payment system, including major credit cards and bank transfers. All payment details are displayed during the checkout process.
Some properties require a security deposit, which will be clearly indicated in the property listing. The deposit is typically refunded within 7 days after checkout, provided there are no damages.
Yes, all prices displayed on our app include applicable VAT (Value Added Tax) as required by Croatian law. Any additional fees, if applicable, will be clearly displayed before you confirm your booking.
